Salesforce’s Keith Block: Federal Digital Transformation Efforts Should Aim for Better Citizen Services

Keith Block, chief operating officer at Salesforce, told Diginomica in an interview posted Friday that digital transformation efforts in federal government should be built on the goal of delivering “higher levels of service to the citizens.”

Block noted about Salesforce’s discussions with the White House over digital transformation and work with the departments of Veterans Affairs and Agriculture to facilitate the delivery of services to veterans and farmers.

“I think the whole modernization of the government, it is ripe,” he noted.

“The value of data, there’s just so much opportunity there to do the right thing for the country, but more importantly the right thing for citizens,” he added.

Block also mentioned the status of the company’s U.S. public sector business and the need for Salesforce to invest in hardware, infrastructure, technology and certifications to support the business.